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This post is the first installment of the three-part series on Twitter’s Voice In Transportation Customer Service: Three Cases . Putting companies through the social CRM test. ------ I think we all remember the ordeal of the Eurostar passengers who got...

[caption id="attachment_1034" align="aligncenter" width="111" caption="Recommended reading "] [/caption] Here is a list of articles that I find informative on the topic of mobile marketing. To the best of my knowledge, these are the latest versions available...