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This post is the first installment of the three-part series on Twitter’s Voice In Transportation Customer Service: Three Cases . Putting companies through the social CRM test. ------ I think we all remember the ordeal of the Eurostar passengers who got...

In my World Water Day post on March 22nd, I shared with you an inspiring and totally innovative live ad that was on display in Paris, at the Place du Palais Royal. I'm thrilled to tell you today that the "Water talks" installation designed for NGO Solidarités...

Another one of my all time favorites for the weekend: Life's For Sharing, T-Mobile's flash mob at London's Liverpool Street Underground station back in January last year. Awesome. Enjoy and have a great weekend everyone. [youtube=http://www.youtube.c...

Finally, a straight forward presentation on Facebook's mind blowing and wicked Open Graph (announced at its "f8" developers' conference). This one is readable and understandable by non-geek standards and we owe it to Quentin Mahe from Saint@RKCR/Y&R....

Did you think YouTube and social media were merely for fun / business / selling / PR ? Look again, Tufts has given the green light for YouTube videos to be included in college application. Unexpected ? Think of it, if social media can be effective and...

Here here. Agreed. Not quite the right picture, but the idea's right there. The Democratic National Committee is looking for a “social networks manager”. Job description: maintain President Obama’s accounts on Facebook, Twitter, MySpace... and probably...

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