Overblog Follow this blog
Administration Create my blog

This post is the first installment of the three-part series on Twitter’s Voice In Transportation Customer Service: Three Cases . Putting companies through the social CRM test. ------ I think we all remember the ordeal of the Eurostar passengers who got...

Here's a summary of what you need to know in search marketing from last week, in order of recency... Click on headlines to read stories. Friday July 9th Consumer Watchdog Believes Google 'WiSpy' Potentially Logged Homeland Security Data Search Agency...

Here's a summary of what you need to know in search marketing from last week, in order of recency... Click on headlines to read stories. I've added comments to those entries with noteworthy performances. :) Friday July 2nd >> No article. Sorry folks,...

Here's a summary of what you need to know in search marketing from last week, in order of recency... Click on headlines to read stories. Friday, June 18th Search Agency Update - What Are Companies Up To? Search Seen As Biggest Single Winner Of U.S. Online...

Last week's summary in order of recency... Click on headlines to read stories Friday May 28th Search Agency Update - What Are Companies Up To? Google's AdMob Buy Gives Ticket To Mobile Advertising in Emerging Markets Thursday May 27th Facebook Unveils...

If ever there was still a need to prove the role of social media, here's something for you. Remember, back in mid-February, The Democratic National Committee was looking for a “social networks manager”. Now it is the turn of New York City to recruit its...

Last week's summary in order of recency... Click on headlines to read stories Friday May 21st Buzzzy Adds Location Tracking To Conversation Search Engine Google TV Brings Couch Potatoes And Marketing Geeks Together "Get a Job Interview in 30 secs" via...

Hello. Been away for a while and back again. Let's celebrate that with a full Social Media 101 for social change/social good: harnessing technology for charity. I came across this presentation by Nicholas Swanson as I was doing research on my favorite...

You'll be happy to hear that after a few days away from blogging, I'm back with more long-range material on social media metrics from Facebook. More precisely, it is the presentation Muhammad Karim, Mars’ Senior Brand Manager. I've been asked many a time...

Have you ever wondered, in the end, what the words "buzz" or "viral" meant in terms of web ? Yes, it's exactly the same as in "organic" (yet another geeky term for "real") life: . "Buzz" is the word of mouth that turns a simple event/fact into an online...

Load more posts