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This post is the first installment of the three-part series on Twitter’s Voice In Transportation Customer Service: Three Cases . Putting companies through the social CRM test. ------ I think we all remember the ordeal of the Eurostar passengers who got...

Were you part of the frenzy ? Or, like myself, did you just sit back, relax and watch the crazy crowds swim and sink in ? Let's start on a fun note first ... What's tha iPad but a big flat screen with an iPhone for an engine ? "iPad Exposed" by Ed Pimentl...

The last and most personal one of my series of posts in covering the SMWF ! TGIF !! I'd really like to introduce you to the people who I think are innovative forward thinkers and great to be around. Top participant: Josh Chandler At 19, he was by far...

A typical, light-hearted Friday post: quotes heard and collected on and off-stage. Unexpected, funny, geeky, ... etc. Here's my selection of 6 of them. Enjoy ! - Most agreed upon, on and off-stage: “enough of social media… let’s call it something else”...

Clearly, everyone has a different approach to strategy when it comes to digital and they're more or less innovative. I like simple. Here are the main six points I gathered one must fully comprehend and take into account when building a strategy. Because...

It definitely looks like mine is. Freaky find yesterday: 90% of people named Liva (as first name) on LinkedIn are in PR/ marketing/publicity, media and HR... which pretty much sums up my own areas. Amazing ! Ever tried such stats searches ? Look at this...