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This post is the first installment of the three-part series on Twitter’s Voice In Transportation Customer Service: Three Cases . Putting companies through the social CRM test. ------ I think we all remember the ordeal of the Eurostar passengers who got...

Last week's summary in order of recency... Click on headlines to read stories. No stories on Monday, May 29th, Memorial Day. First, a thank you note to and from our editor, Jonathan Allen aka @jc1000000 Search Marketing Thought-Leadership Recap, May 2010...