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This post is the first installment of the three-part series on Twitter’s Voice In Transportation Customer Service: Three Cases . Putting companies through the social CRM test. ------ I think we all remember the ordeal of the Eurostar passengers who got...

It is a given, mobile technology is at the forefront of our digital lives and, well, I for one spend most of my public transportation time tweeting from my BlackBerry. Correction: transportation time. [And here is the disclaimer: I don't tweet and drive....

Hello, If you're reading this, it's probably because you've seen tweets going around: we're collecting your comments and will be sending them onto SixDegrees. Ian, SixDegs' Managing Director, has gotten in touch with us and we've decided to step up to...