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6 musts for any internal communication plan http://t.co/Y7MrJpJkM6 Merrybubbles (@merrybubbles) March 10, 2013 We must factor certain key elements into each communication plan we develop. Keep them at the forefront of your mind and at the heart of your...

This post is the first installment of the three-part series on Twitter’s Voice In Transportation Customer Service: Three Cases . Putting companies through the social CRM test. ------ I think we all remember the ordeal of the Eurostar passengers who got...

It is a given, mobile technology is at the forefront of our digital lives and, well, I for one spend most of my public transportation time tweeting from my BlackBerry. Correction: transportation time. [And here is the disclaimer: I don't tweet and drive....

Hello... Long time no see. I figured that after such a hiatus, you'd appreciate the quality (no, really) of this video... I mean it. It's truly social savvy. Smart... Watch... [youtube=http://www.youtube.com/watch?v=Rc47LcvIxyI] Feel free to comment,...

[caption id="attachment_1034" align="aligncenter" width="111" caption="Recommended reading "] [/caption] Here is a list of articles that I find informative on the topic of mobile marketing. To the best of my knowledge, these are the latest versions available...

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