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This post is the first installment of the three-part series on Twitter’s Voice In Transportation Customer Service: Three Cases . Putting companies through the social CRM test. ------ I think we all remember the ordeal of the Eurostar passengers who got...

It is a given, mobile technology is at the forefront of our digital lives and, well, I for one spend most of my public transportation time tweeting from my BlackBerry. Correction: transportation time. [And here is the disclaimer: I don't tweet and drive....

Hello... Long time no see. I figured that after such a hiatus, you'd appreciate the quality (no, really) of this video... I mean it. It's truly social savvy. Smart... Watch... [youtube=http://www.youtube.com/watch?v=Rc47LcvIxyI] Feel free to comment,...

[caption id="attachment_1034" align="aligncenter" width="111" caption="Recommended reading "] [/caption] Here is a list of articles that I find informative on the topic of mobile marketing. To the best of my knowledge, these are the latest versions available...

For advertisers, it's not the game, it's the audience and the scene. It's the ads. Ads: a few picks [youtube=http://www.youtube.com/watch?v=632pCs5rLDw&rel=0&hl=en_US&feature=player_embedded&version=3] [youtube=http://www.youtube.com/watch?v=KRdnw49YPf8]...

D minus one and 2010 will be over! As a follow up to Laurent François' Social Media Marketing Trends 2010, here is a Flowtown infographic entitled Everybody Is Doing It: How Marketers Are Utilizing Social Media in 2010. According to the figures, a whopping...

As we pursue our journey to round up 2010, here is a guest post by Laurent François on Social Media Marketing Trends 2010. You already know Laurent, aka Citizen L, French Digital Player & Influencer whose What's Going On In Social Media 2009 (Reloaded)...

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