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This post is the first installment of the three-part series on Twitter’s Voice In Transportation Customer Service: Three Cases . Putting companies through the social CRM test. ------ I think we all remember the ordeal of the Eurostar passengers who got...

It is a given, mobile technology is at the forefront of our digital lives and, well, I for one spend most of my public transportation time tweeting from my BlackBerry. Correction: transportation time. [And here is the disclaimer: I don't tweet and drive....

Hello... Long time no see. I figured that after such a hiatus, you'd appreciate the quality (no, really) of this video... I mean it. It's truly social savvy. Smart... Watch... [youtube=http://www.youtube.com/watch?v=Rc47LcvIxyI] Feel free to comment,...